VTM - ITs YOUR PERSONAL TELLER – an extraordinary teller services

Enjoy convenient services provided by our Virtual Teller Machine - ITs YOUR PERSONAL TELLER (“VTM”) after branch office hours, our VTM also save your time queuing up at the branch counter. With your HKID card on hand, we offer cardless HKD and RMB cash withdrawal services. Furthermore, you can submit several applications via eforms on VTM.

Being Wing Lung Bank’s privilege customer, enjoy your time brought by the modern Banking technology.

VTM - ITs YOUR PERSONAL TELLER – Services and Locations
  1. Cardless cash withdrawal – Wing Lung Bank customer with HKID Card (support HKD and RMB)
  2. eForms submission (Included below eforms)
    • Customer information amendment
    • Personal instalment loan application
    • Direct debit authorization
    • Consolidated transaction limit maintenance
    • Wing Lung Personal NET Banking Services, Wing Lung Phone Banking Services and/or Wing Lung ATM Card Services application
  3. Cash deposit (support HKD and RMB)
  4. Cheque deposit (support HKD, USD and RMB)*
  5. Balance transfer (for Wing Lung Bank account only)
  6. Balance enquiry
Address Service Hours * Cheque clearing cut-off time
Wing Lung Bank Centre Mall,
636 Nathan Road,
Monday to Saturday
9:00am - 7:00pm

Sunday and Public Holiday
(When Black Rainstorm Warning or
Typhoon Warning Signal No.8 or above are hoisted)

Monday to Friday
(except public holiday)
Shop 1038,
One Sky Mall,
8 Tin Sau Road,
Tin Shui Wai
Monday to Friday
(except public holiday)


Smart Tips for using VTM - ITs YOUR PERSONAL TELLER


Suggest using Normal card reader without any foreign object
Customer can perform transactions in VTM assisted by our staff, it is not necessary to input PIN.

Other Security Tips for using VTM - ITs YOUR PERSONAL TELLER
  • Check whether anyone is trying to peek while your enter transaction information.
  • Do not get assistance from stranger when performing transaction.
  • Do not keep the PIN together with your ATM Card.
  • Keep your ATM Card in the safe place.
  • Report a lost or stolen ATM Card immediately so as to minimize any chance the lost or stolen ATM Card to be used improperly. You may refer to the Limit of our Liability in the General Conditions for Accounts and Services for reference.
  • Remember to collect your ATM Card, HKID Card and cash (if required) after cash withdrawal, count the banknotes immediately. Do not take away any banknotes at the cash dispenser or ATM Card at the card slot left behind by someone else.
  • Be cautious and report to the Bank, if you observe anything abnormal or any unusual devices (e.g. pin hole camera) is/are installed at the card slot, or on keypad cover installed at the VTM has been tampered, damaged or removed when using VTM.
  • Check the transaction records provided by the Bank in a timely manner. Inform the Bank immediately if you lose your ATM Card, or in case of any suspicious transactions or situations. The Bank will not ask for any sensitive personal information (including passwords) through phone calls or emails.
  • Review regularly and follow security tips published by the Bank to keep yourself updated about the latest security issues.
  • 24-hour Lost Card Hotline:
    Hong Kong (852) 230 95555
    Mainland China (86) 4008 822388
    (Select “5” after choosing the language)
Risk Disclosure:
  1. RMB is subject to exchange rate fluctuations which may bring both opportunities and risks. The fluctuations in exchange rate may result in losses in the event that the customer converts RMB into HKD.
Important Notes:
  1. Transactions made through VTM are subject to the Bank’s respective daily transaction limits. At present, cash deposit and cash withdrawal limit per transaction is HKD/RMB30,000, balance transfer (for Wing Lung Bank account only) limit per transaction is HKD/RMB100,000..
  2. According to the Personal Data (Privacy) Ordinance, you may, at any time and without charge, choose not to receive our future promotional mailings. Please inform us in writing in case of such a request to the Data Protection Officer. (Address: The Data Protection Officer, Wing Lung Bank Ltd, 45 Des Voeux Road Central, Hong Kong. Fax No.: 2537 9872).

* The services or offers are subject to relevant terms and conditions.

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