Customer satisfaction has always been our prime objective. Your comments are most valuable to us. You are welcome to give us your comments and suggestions on our services to help us upgrading the quality and standard of our services to better serve your banking needs.
You can communicate with us through any of the following channels:
In person: Visit our Head Office or any of our branches ;
Telephone: Call our Customer Service Hotline (852) 2952 6666 or Customer Service Quality (852) 2384 0257;
Letter: Send your letter or our customer suggestions form by post, or by fax (852) 2384 9369, or through the opinion collection box at our Head Office or any of our branches;
Follow-up actions will be taken promptly after receipt of your complaints or suggestions. A written acknowledgement will be sent to you within 7 days and a written reply within 30 days from the date of receipt of your complaints.
Thank you for your kind support.
Wing Lung Bank Ltd
Remarks：
1.
No written acknowledgement will be provided if a written reply is given directly to the customer or the party concerned within 7 days upon receipt of complaints.
2.
Time limit for giving written acknowledgement and reply letter does not apply if the matter of complaints has been duly resolved on the following business day after receipt of the same.
3.
In case we are unable to make a reply within 30 days due to intensive investigation or other reason(s), we will make a written reply within a reasonable period of time (normally not exceeding 60 days).
